Vernon Winter Carnival - Privacy Policy

Privacy Policy

Effective Date: October 27, 2026
Website: https://vernonwintercarnival.com
Organization: Vernon Winter Carnival Society (“we,” “us,” or “our”)

At the Vernon Winter Carnival Society, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website (https://vernonwintercarnival.com), register for an account, or purchase event tickets and merchandise online.

1. Our Core Privacy Commitment

We do not sell, rent, trade, or share your personal information with any outside entities or third-party marketers—ever.
All personal information collected on this website is used strictly by the Vernon Winter Carnival Society to organize, manage, and deliver events, tickets, and services to our carnival-goers and community members.

2. Information We Collect

When you interact with our website, register for an account, or purchase tickets to Vernon Winter Carnival events, we may collect the following information:

  • Account & Registration Information: Your name, email address, phone number, billing/mailing address, and username/password when you create an account on our website.
  • Event & Ticket Order Information: Details of the tickets, events, or merchandise you purchase, including attendee names, order numbers, and event check-in status.
  • Payment Information: When you make a purchase online, your payment is processed securely through our encrypted third-party payment gateway (such as Stripe, Square, or PayPal). We do not store your full credit card numbers or CVV security codes on our servers.
  • Communications: Any information you voluntarily provide when contacting us via email, contact forms, volunteer applications, or event registrations.
  • Technical & Website Usage Data: Standard browser cookies and technical data (such as IP address, browser type, and session cookies) required to keep you logged into your account, maintain items in your shopping cart, and ensure site security.

3. How We Use Your Information

Your information is used exclusively by the Vernon Winter Carnival Society for the following internal purposes:

  1. Ticket Fulfillment & Event Entry: To process your orders, issue digital or printable event tickets, verify admission at event venues, and manage event capacity.
  2. Event Updates & Customer Service: To send order confirmations, receipts, important schedule changes, weather/venue updates, or cancellations regarding events you have registered for.
  3. Account Management: To allow you to log in, view your past orders, download tickets, and manage your registration details.
  4. Internal Operations: To administer volunteer sign-ups, parade/event applications, and internal accounting/auditing required for our non-profit society operations.
  5. Newsletter & Announcements (Optional): If you explicitly opt in to receive our newsletter or carnival updates, we may send you announcements about upcoming Vernon Winter Carnival events. You may unsubscribe at any time.

4. No Disclosure to Outside Entities

We strictly protect your community trust:

  • No Third-Party Sharing: We never sell, lease, or distribute your personal data, email list, or attendee details to external companies, advertisers, or sponsors.
  • Essential Service Functionality Only: Your data only passes through secure, industry-standard infrastructure strictly necessary to complete your transaction (such as the secure credit card payment processor to authorize your payment).
  • Legal Compliance: We will only disclose information if explicitly required to do so by Canadian law or valid court order.

5. Cookies & Shopping Cart Sessions

Our website uses functional cookies (small text files stored in your browser) to make our store and ticketing system work properly:

  • Keeping track of tickets in your shopping cart while you browse.
  • Keeping you signed into your user account.
  • Protecting our forms and checkout pages from automated spam.

You can disable cookies in your browser settings at any time, though doing so may prevent the online ticket checkout and account login features from functioning properly.

6. Data Security & Retention

We implement industry-standard security measures—including SSL/HTTPS encryption, secure access controls, and regular software updates—to protect your personal information from unauthorized access, alteration, or disclosure.

We retain your order and registration information only for as long as necessary to provide you with carnival services, maintain your user account, and fulfill standard Canadian tax and non-profit accounting record requirements.

7. Your Rights & Choices

In accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canadian privacy laws, you have the right to:

  • Access & Update: Log into your account on https://vernonwintercarnival.com at any time to view or update your personal details.
  • Account & Data Deletion: Request that we delete your user account and personal information from our system (subject to any legal record-keeping requirements for completed financial transactions).
  • Opt-Out: Unsubscribe from promotional emails at any time using the “Unsubscribe” link in our emails or by contacting us directly.

8. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your ticket orders, please contact the Vernon Winter Carnival Society:

Vernon Winter Carnival Society
Website: https://vernonwintercarnival.com
Location: Vernon, British Columbia, Canada
Email: hello (or update with your preferred contact email/phone)